Will Facebook Be Your Next Call Center Operator?

Will Facebook Be Your Next Call Center Operator?
AP Photo/Jeff Chiu

How would you describe Facebook?

Historically, it's been the social hub of billions of global users looking to stay connected with friends and family through shared content. Yet in recent years, it's become more difficult to describe Facebook in a few words — depending on who you ask, it's a place for businesses to share information with consumers, advertisers to market to target audiences, media to deliver news and, as early as last year, it's became a place to conduct real business.

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